Return & Refund Policy for market99shop.com

Thank you for shopping at market99shop.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • It must be in its original packaging, including all tags, labels, and accessories.
  • You must initiate the return within 30 days from the date you received the shipment.
  • A valid proof of purchase (order number or receipt) is required.

Non-returnable items:

  • Items marked as “final sale,” “clearance,” or “non-returnable” at the time of purchase.
  • Gift cards.
  • Personalized, custom-made, or perishable goods.
  • Items that have been used, washed, damaged, or are not in their original condition.

2. Return Process

To start a return, please follow these steps:

  1. Log into your account on our website and visit the “Order History” section.
  2. Select the order and item(s) you wish to return and state your reason.
  3. Our system will generate a Return Authorization (RMA) number and provide you with a prepaid return shipping label (where applicable).
  4. Securely pack the item with its original packaging and include the RMA number inside the package.
  5. Affix the provided shipping label and drop off the package at the designated carrier location.

Please do not ship your return to our fulfillment address without an RMA number, as it may delay processing.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

  • If your return is approved, your refund will be processed automatically.
  • The refund will be credited back to your original method of payment.
  • Please allow 5-10 business days for the refund to appear in your account after processing, depending on your bank or card issuer’s policies.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item shipped). You are responsible for the cost of return shipping unless otherwise stated.

4. Exchanges

We currently do not offer direct exchanges. If you need a different item (e.g., a different size or color), we recommend that you:

  1. Return the original item for a refund following the standard return process.
  2. Place a new order for the desired item on our website.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange for a prepaid return label and will expedite a replacement or full refund (including shipping costs) upon receipt of the item.

6. Sale Items

Only regular-priced items may be refunded. Items purchased on promotion or sale are eligible for return but will be refunded at the final sale price paid.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  • First, check your bank account again or contact your credit card company.
  • If the issue persists, please contact us for further investigation.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return upon approval.

9. Contact Us

If you have any questions about our Returns & Refunds Policy, please visit our Help Center for assistance.

10. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.